Frequently Asked Questions
We have listed below some commonly asked questions, if we have not covered your question please contact us and we will get back to you as soon as we can.
How do I place an order online?
You can checkout as a guest customer or create an account with your personal details then simply place a product in your shopping cart, select quantity and/or size, then click the ‘add’ button. You can access your cart buy clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed through the checkout system.
How quickly will you dispatch my order?
We endeavour to process, pack and dispatch orders within 1-2 business days of receipt of payment provided all items selected are available, however when taking into account weekends and at times public holidays this is not always possible. If in the rare event that we are unable to process your order within a reasonable time frame we will be in contact with you to advise.
How will I know that my order has been shipped?
Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order. We will also give an estimated delivery time. Delivery times will vary based on your preferred shipping method. Please understand that any delays once shipped are out of our control therefore we will not be held responsible for delivery times.
What happens to the personal information I give you?
At It’s All About Kids we are committed to maintaining your privacy and can reassure you we do not sell or share our customer’s personal details with any other companies. We may from time to time use the information to contact you regarding new product ranges or specials we are running
Can I order any other way?
Yes. You can email your order to firstname.lastname@example.org. We will contact you to confirm your order and arrange payment. Please provide all contact details on your email.
Why can I not order something that is Out of Stock?
Some of our products are shipped in from overseas and can take two to three months to arrive. We do not want to sell you something that may not arrive in time. Many retailers sell products that they don’t have available hoping that they will get them in time and then cancel the order at the last minute because they haven’t arrived. This leaves the customer with little or no time to make alternate arrangements. We are constantly getting last minute calls from customers left in the lurch because products they have ordered haven’t arrived and it is for this reason that we don’t sell what we don’t have. If you see something you would like to order that is out of stock, please contact us via email at email@example.com to see when it will be next available.
How much is shipping?
Standard Shipping within Australia
All Standard Shipping orders over $100* are FREE.
All Standard Shipping orders under $100 incur a flat rate fee of $10*.
Express Shipping within Australia
All Express Post orders incur a flat rate fee of $20*
We do not ship internationally at this stage.
Please see Delivery section for more detailed information regarding shipping.
What happens if my parcel doesn’t arrive?
We are not a delivery company and so are reliant on third parties for delivery. The most important thing to remember is that if you think your parcel should have arrived but hasn’t, please let us know as soon as you can, we are then in a position to help you locate your parcel and advise you accordingly.
Do prices include GST?
Yes, prices shown include GST.
How will I know that It’s All About Kids has received my order?
You will receive an order confirmation email indicating that your order has been received. Please note: If you did not receive this email please check your Junk Folder. If you still haven’t received this email, please contact us at firstname.lastname@example.org so we can check your order has come through.
How will I know that It’s All About Kids has received my order?
Any cancellations or modifications to an order must be communicated to us via email email@example.com as soon as possible as once your order has been dispatched no cancellations or modifications can be made.
Are your products ‘In Stock’?
Its All About Kids is a fully automated online store and shows you the current number of items ‘In Stock’ of any given product. All items that are ‘In Stock’ are ready for shipment immediately. If a product is unavailable, it will be displayed as ‘Out of Stock’ and will be unavailable to be purchased. In the unlikely event that error has been made with our stock levels and we are ‘Out of Stock’ of the item you ordered we will contact you immediately via phone or email to discuss your preference of a refund or substitute product.
What payment methods do you have?
If you select the ‘PayPal’ option in the order process, you will be redirected automatically to PayPal website. You can then log in to PayPal as usual or set up a PayPal account to pay for your order. During the payment process, all information will be exchanged in encrypted form exclusively between you as the account holder and PayPal’s website. After the transaction has been successfully completed, you will be returned to the Its All About Kids website to finish the checkout process.
If you select the Direct Deposit option simply proceed with your order to the checkout page where you can select Direct Deposit as your payment method. Please use your order number and last name as a reference when making payment to our bank account. We recommend that you email us to advise that your payment has been made. Our bank account details will be given to you during the checkout process and via the order confirmation email. Please note: Your order will not be dispatched until this payment has been received and cleared to our account.
You will need to register for an Afterpay account to use this option. All you need is to be over 18, have a credit or debit card and live in Australia. Click here to register. Once registered, add items to your shopping cart and proceed through the checkout system. Select Afterpay as your payment method, you will then be redirected to the Afterpay website. Login to your Afterpay account, enter and verify your payment details then confirm your order. For more information about Afterpay Terms and Conditions please click here.
What is your Returns Policy?
- Product is damaged or faulty;
- Product does not match the description;
- Product is not what you ordered;
Clothing and Footwear that is unsuitable You are not entitled to a return or exchange in the following instances: Change of mind; Sale items; You make an error in your order and it has already been dispatched; Product was misused by you after purchase Please see Returns Policy page for more information.
Do you have a store I can visit?
No, we are an online store only.